Smartnav Review

I have had trouble getting directions, being directed - in one case 35 miles +, what the mileage should have been. Was instructed to make an immediate u-turn on the A10 when that is not possible! When I tried to ring in my complaint it has taken 4 days, 86 mins on the phone ( for which they charge a premium rate) waiting, at no 1 on every call - how odd as the message always says that they are experiencing a large volume of calls - should I not be 4th or 12th or 100th in the queue?) for attention over 6 calls. Phone has been put down twice. Promised a call back 4 times - still waiting. They have no managers , just supervisors. Customers have no access to a person - manager, - director etc who may eventually be able to deal with complaints even after given the agent several chances to respond.

I pay quite a lot of money each month for an appaling service.

Please be warned that they try to get you to upgrade your device as the only diagnoses they recommend is that there is a fault. I did upgrade,last year when I was having the same problems, but the engineer told me there was really nothing worng with my previous device.

Do not try to ask for a CEO or the director of the company's name as they are not allowed to disclose this - I will get this info from Companies House! Maybe they think they can fob customers off. Think very carefully before you invest in Traffic Master services it is the worst service I have ever had and I pay for it - but not for much longer!