Chums Review

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1.5 / 5
11% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Chums



Written on: 09/01/2011

THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.And I have dealt with many as I am chronic ill and only shop online.

Beginning of November 2010 I ordered some chair cushions for myself. These eventually arrived. Were not great quality but were a special offer so not expensive and do the job for now.

I aloso ordered some armchair cusions for my mother and her neighbour, clearly staing the delivery address which is a few hundred miles away from me. After a couple of weeks two for my mother arrived, but the other 4 for her friend did not. I phoned chums to be told that they were despatched in same parcel according to their system.(takes an age to actually speak to someone) But even the man said it would have been a huge parcel if they had. And it wasn't. He told me he would get them sent out again. Fine....we confirmed delivery address details etc so they would go to the right place.

Well after another couple of weeks the cushions turned my house! I phoned chums again. As usual taking an age to speak to someone. I cannot believe they are constantly so busy. This person accused me of shouting at her when I was merely trying to continue speaking when she was talking over me. I said they would need to pick them up despite their 'take them to post office' set up. In the end they agreed to pick up.She also said they would send more to correct address.

Ar least 10 days or more passed no sign of courier or cushions. Phoned the dreaDful line again.Told cushions were on way and courier re-requested. Courier appeared next day to take cusions from me.

Another week still no cushions at my mothers. Phoned to be told out of stock.So why told previous week they had been sent out ?

Still awaiting them as I write. No response to emails either so I phoned them other day which took nearly two hours keep calling back on their stupid system..Told still out of stock, but they will be in soon. I may ring again this week to say forget I want my money back and refunding for all the calls made to them. I have only continued because i didn't want to let an old lady down.Life is far too short to deal with this rubbish company. I would give no stars but looks like I have to give at least one.

  • over £70

    Goods purchased & cost

  • Still waiting


  • Quality of website

  • Value For Money

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