Easy Car Rental www.easycar.com Review

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Easy Car Rental www.easycar.com
★☆☆☆☆
1.2
7.0% of users recommend this
  • Customer Service

  • Value For Money

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Guest's review of Easy Car Rental www.easycar.com

“Before hiring from easycar, I read many reviews which...”

★★★★☆

written by on 28/12/2010

Before hiring from easycar, I read many reviews which were mostly very negative! However I also read reviews for many other companies and every company seemed to have negative reviews so I decided to go ahead anyway.



I booked online and paid a small deposit (decided not to pay the full amount upfront in case of problems) and chose the smallest budget car available. From reading all the reviews before hand I was aware that despite the low cost quoted for 2 weeks hire (87 euros) that there would be additional costs on arrival for fuel/ additional drivers and maybe more. After ordering online, I received an email from easycar stating that the company hiring the car would be auriga crown.



On arrival at the auriga crown car hire desk in malaga airport, there were expecting me and had a car ready and explained that I would be cahrged for the fuel (42 euros) and 3 euros a day for additional driver. I was offered additional insurance at 4 euros a day (max of 50euros) which I decided not to take as this covered wheeels, glass and something else I cant remember now. Instead they took an additional 300 euro deposit from my credit card and explained that it would be refunded on return of the vehicle assuming wheels etc were fine! I was a little nervous about this but went along with it anyway.



We took several pictures on the car including wheels before leaving the airport in case there was any debate about it on return. The car was in pretty good condition... missing a trim on one door and a few scratches here and there but pretty new and completely clean.



we drove around happily in it for 2 weeks without any problems - I did notice that the car didnt have a spare wheel in it so if anything happened then I supposeI would have had to call them to get someone to come out to fix it, but that never happened so was all ok.



On return on the car, the man at the desk didnt even go look at the car. He just took my credit card and refunded the deposit! I have since checked my account and the correct amount was refunded ok.



We filled up the car with petrol while we had it, and seems the price we were charged to start with for the fuel wasnt too much of a rip off - seemed more or less accurate.



Overall, we had a very pleasant experience with easycar and auriga crown and would hire from them again in the future. The only reason I am not giving 5 stars in that I would have liked the security of a spare wheel in the vehicle!

  • Customer Service

  • Value For Money

  • 12/2010

    Date of hire (month/year)

  • Spain, Malaga

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

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