Estee Lauder www.esteelauder.co.uk Review

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Lovely2's review of Estee Lauder www.esteelauder.co.uk

★☆☆☆☆

“I ordered Double Wear in the wrong colour. I relised...”

Written on: 25/12/2010 by Lovely2 (3 reviews written)

I ordered Double Wear in the wrong colour. I relised my mistake as soon as I has submitted the web order and emailed and ask them to change the colour. The email response said they could change the colour and I would have to wait for the good to arrive and return them. I called customer service who confirmed the order had not been dispatched so I asked for it to be cancelled. No point in receiving an item in the wrong colour. They confirmed they had cancelled my order but sent the goods anyway. I was forced to return at my own expense which mean't I paid postage both ways. What really angers me is that customer services have ignored all my correspondance about this and the telephone team are not interested. I have since started using Clinic, I thought I'd never move from EL Double Wear but the new brand is much better

  • 25

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Quality of website

  • Value For Money

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