written by on 24/12/2010
Booked a Christmas coach trip to Cologne markets with Phoenix Holidays. Pre trip info was terrible as if they were hiding something - possibly that the hotel was a 2 hour trip from the city! I say 2 hours - unless the coach breaks down leading to a further 4 hour delay - and this on top of the vehicle being 3 hours late at the starting point pick-up point due to another breakdown. Summary - hotel lovely but remote, tour operator, guide rep and transport company rubbish. Not recommended.
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