Metsuki - www.metsuki.co.uk Review

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★★★★★
4.6
From 142 reviews
92.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of Metsuki - www.metsuki.co.uk

“I think this is the worst thing I have wasted my time...”

★☆☆☆☆

written by on 16/12/2010

I think this is the worst thing I have wasted my time doing, buying glasses online.

High street Opticians every time. You get every after care you need.

Online Opticians should not be allowed, as they give no quality after care what so ever.

  • £60

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Quality of website

  • Value For Money

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Opticalassasin's Comment

Written on: 10/04/2011

Hi
<br/>I think you get some things you want from high street opticians but in far too many cases you tend to get poor service badly trained staff and a poor attitute so if that is everything you look for i agree.Sometimes however there is a need for online opticians if for instance you can't find what you need or like in that case internet searches are great if then you just want to buy the frame and get the lenses in the high street ok. But the people that complain about online opticians after spending &pound;50 surprise me what can you buy on the high street for that?A friend once said people want to pay for lemonade but then expect champagne.
<br/>
<br/>Opticalassasin
<br/>

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Shared_Experience's Comment

Written on: 22/09/2011

Opticalassasin - interesting point on customer service from High Street optician! In my case it is Metsuki that provided awful service and found it convenient to hide behind the distance between them and me - i.e. not answering emails and staff \"not around\" when you phone (\"sorry I will pass on the message but I don't look after your order\"). At least with a High Street optician you can complain face to face and it is probably more effective (cannot be worse anyway!).

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