written by on 07/12/2010
Have had an Egg card for many years, have used it regularly and always paid off the balance in full each month.
Recieved a letter telling me they were reducing my credit limit from £7,500 to £500 for no reason, and with absolutley no explaination. Customer services are absolutley terrible, and I mean terrible, they dont try to help, they send automated secure messages which bare no relationship to the problem, then when you raise a complaint, they send a letter saying they have investigated it and havent found a problem so are closing the complaint, just like that.
I really dont know the reasons why they have reduced my credit limit, I guess I never will, though I owe nothing to anybody and have been what the Govt' might call a model low risk customer.
Im closing my account with Egg. You shouldnt have to deal with companies like this.
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