written by RITABOWMAN on 28/11/2010
I HAVE HAD 4 TEFAL STEAM GENERATORS
OVER THE PAST 6 YEARS!! EACH ONE LASTED JUST OVER A YEAR. THEY ALL ENDED THE SAME WAY, WITH WATER RUNNING DOWN THE SOLE PLATE STAINING CLOTHES. THE IRONS WERE ALL DIFFERENT MODELS, BUT ALL SUFFERED THE SAME FATE. THE FIRST 3 WERE BOUGHT FROM COSTCO AND WERE REFUNDED WITHOUT ANY QUESTIONS, HOWEVER THEY HAVE STOPPED SELLING THEM SO I BOUGHT ANOTHER FROM HOME AND COOK AND AFTER 13 MONTHS THE SAME PROBLEM OCCURED. I PHONED AND COMPLAINED AND WAS INITIALLY TOLD THAT IT WAS OUT OF WARRANTY AND MY ONLY CHOICE WAS TO PAY FOR A REPAIR (£70!!!). I KICKED UP A FUSS AND EVENTUALLY THEY AGREED TO REPAIR FOR FREE. MY IRON WAS COLLECTED 5 WEEKS AGO AND I AM STILL WAITING FOR IT TO BE REPAIRED. WHEN I CHASE IT UP THEY KEEP TELLING ME THE PARTS ARE ON ORDER FROM THE FACTORY IN FRANCE AND THEY DON'T KNOW HOW LONG IT WILL TAKE!!! I STRONGLY ADVISE ANYONE THINKING OF PURCHASING A TEFAL STEAM GENERATOR TO THINK AGAIN. IT PROBABLY WON'T LAST!!