Hobbs Review

With the wife having spent over £1500 in the Edinburgh Hobbs shop in the last month, I can safely the purchasing experience is excellent, the returning experience is, however absolutly, without doubt, awful.



I returned 2 items today for the wife, and was made to stand and watch for 15 minutes whilst the assistant, and manager both tried a d-fuzz-it comb, to try and show there was no problem.



I'm sorry, but a £40 top, after a couple of weeks should not go bobbly, and ofering me seat when I complained whilst you did this ... you really don't get the customer service thing do you?



Following this they then said the pulling on the other top was "a grey area" as it might not be the fault of the fabric.



This was the manager and an assistant remember.



I really don't care if you can get the bobbles off and by saying it's a grey area you've as good as admitted liability.



But I still had to get stroppy and start raising my voice before they finally relented and offered a credit not, obviously as there were other potential customers in the shop they did not want to lose business.



So my advice, enjoy the shoppng experience, but I really hope you don't need to return anything.