Entirely Pets - www.Entirelypets.com Review

I ordered medication from Entirely Pets (www.entirelypets.com) which required express shipping on ice packs and paid extra. It was supposed to arrive in 2 days... 9 days later it shows up and (surprise surprise) any cooling effect in the ice packs was long gone and the inside of the silver envelope was hot enough to cook food in. There were no labels on the outside of the box to indicate that it needed to be kept cold. The medication was cooked and useless and $90 wasted. I called, got a return number, and shipped to the return address shown on their site... I checked the tracking number of the return parcel for over a month before calling them to ask why it had been sitting at the post office and not yet picked up. Turns out the return address shown on their website is THE WRONG ONE. (More than three months later - it still has not been updated.) Customer service said "it should have been forwarded" and that they would contact the warehouse to "have someone go and pick it up on Monday"-- but it never happened. The package returned to me and now I have to spend another $25 of the purchase price to send it back if I still want a refund.



In short: do not buy anything requiring refrigeration, fast shipping, customer service assistance, or returns from this company. You can kiss your money goodbye.