Sainsbury's Bank Savings Account Review

Have I failed Sainsbury's Online Saver security - or has it failed me?

Having successfully accessed my account for the past 12 months without any problem it suddenly began rejected my security information during login - even after sending for a reset code. There are several different questions that it might throw up and for me to get everyone of them typed in the wrong was highly unlikely; I even pasted rather than typed and yet it was still rejected.

I don't have any trouble with my other online banks - three of them.

I am sure the problem is with Sainsbury's own system and other people are complaining about it on the Internet.

It finally accepted my memorable information last week and they sent me a reset code in the post again. Today I typed it in and it allowed me to re-make my password and access name and asked for four new items of memorable information. I change them all. Then it asked me to login. On doing so it rejected the new information twice and so on the third attempt I entered the old information for the same questions and it allowed me in! So much for the reset.

I've just tried logging in again and all three attempts failed - or rather Sainsbury's system failed I am sure - and now I have to go through applying for a reset code all over again.

Once I get back in I will start withdrawing all my money - which just happens to be the maximum allowed that is insured by the FSA. Why should I go through all this trouble just to access my own money, Sainsbury's?

Halifax actually runs the system for them and yet Halifax's and Lloyds' security access system is much simpler.