Restaurant Sat Bains with Rooms Review

Be very careful when you book into this restaurant, read the small print on the cancellation policy as there is a £360 fee.



On the day we were due to go to Sat Bains my five year old son fell over and split his head open. He required stitches and the doctors advised close observation for 24 hours. I naturally called Sat Bains that afternoon and requested that my table reservation was moved to another day. They informed us that there would be a £360 cancellation fee. Despite explaining the situation they were very unsympathetic and inflexible. Unbelievably when they managed to rebook half our table allocation they still wanted to charge us the full cancellation fee. We would have hoped that a restaurant that prides itself on it's level of personal service would be more understanding of the situation. You never know when you might have to cancel last minute due to unforeseen circumstances.