Waterside MC250 Review

Bwtuk's Comment

Written on: 02/08/2012

Dear Customer,

As the manufacturer of your MC250, I have read your review and would like to take this opportunity to say that we are disappointed to hear about your experience. We would like to inform you that because of our continuous improvement we implement in our manufacturing, the MC 250 was superseded in 2004, making the youngest models a minimum of 8 years old. Waterside machines of today are more efficient and flexible than ever before, easier to use and supplied with an industry leading 5 years parts and a full 2 years on-site labour warranty. However, in most cases, we are still able to provide a comprehensive service facility for these older units at favourable prices. If you own one of these models that require attention, please call our service team on 01376 344200 and explain the situation. Our dedicated team can offer you free advice or arrange for a home service visit. At the end of a call, if you feel less than satisfied with the service you have received, please ask to speak to the senior manager on duty who will personally deal with any remaining issues you have.

Yours Sincerely,

Ian Fraser
Marketing Manager