EBC Brake Shop - www.ebcbrakeshop.co.uk Review

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EBC Brake Shop - www.ebcbrakeshop.co.uk
★★★★★
4.8
96.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of EBC Brake Shop - www.ebcbrakeshop.co.uk

“Had a trackday booked and saw my pads were a little...”

★☆☆☆☆

written by on 29/09/2010

Had a trackday booked and saw my pads were a little low. Ordered on THURSDAY from the EBC brake shop instead of my usual supplier because they offered next day delivery for fee, Planned to fit over the weekend. The pads DID NOT ARRIVE NEXT DAY. In fact THEY NEVER ARRIVED AT ALL!
Called the this company a week after the pads were ordered,They claimed no one was around to collect the parcel but this is 100% untrue, The reception at the delivery address is manned 8am-6pm non stop. Asked for a re-fund and promised one within a few days. No refund two weeks later so i called again, was again promised refund but since I'd lost faith in them I made a claim though Paypal and was eventually re-funded on the 29th of september after ordering on the 2nd of september. Basically they held my money for as long as legally possible.

In summary;


-The company promised my parts next day.
-I can state that I am 100% sure no delivery attempt was made at all.
-Called twice and was made promises for a refund twice that were not kept
-Was eventually re-funded 27 days later after taking a claim up though PayPal.


SHOCKING COMPANY-AVOID AT ALL COSTS!


*the review centre informed me a complaint had been made by www.ebcbrakeshop.co.uk , They obviously don't want reviews like this on the internet. My advice to them is to put their energy into their business instead of trying to silence their unhappy customers.

  • £50 Pads

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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Potn's Comment

Written on: 27/10/2010

Thank you for your feedback. We will use this improve our service in the future.

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