Focus DIY Review

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Focus DIY
★★☆☆☆
2.3
From 24 reviews
38.0% of users recommend this

  • Quality of service

  • Layout of shop

  • Value For Money

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Bob Southey's review of Focus DIY

“I tried to order a bag of dog food advertised as...”

★☆☆☆☆

written by Bob Southey on 27/09/2010

I tried to order a bag of dog food advertised as instore only on the web, I ordered it from the store customer services area and my order was accepted.

After nine day without word I became concerned I had not been notified of its arrival, so I phoned the store and was told they no longer stock that item although it was still shown on the web as available, after much discussion it was decided to refund my money.

My complaint is the fact the order was accepted even though it was a discontinued item, and the fact that the customer services did not feel it was important enough to tell me when the mistake was eventually discovered.

The moral of this story is - Buy only what you see on the shelf, if what you want is not there go somewhere else and buy it, dont waste your time trying to get it ordered.

  • Wagg dog food (puppy)

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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