Item: Nilfisk C110.2-5 XTRA
Rating: 2

Guest's review of Nilfisk C110.2-5 XTRA

“It seemed a good buy, and the hype about the metal...”

★★☆☆☆

written by on 25/09/2010

It seemed a good buy, and the hype about the metal pump sort of convinced me, having had bad experiences with the smaller Karchers. However, this Nilfisk gave out after 18 months of sporadic service and, when taken to the authorized service centre that reported the case to Nilfisk guarantee dept., the guarantee was declared to be invalid. No reason was given, the service centre told me Nilfisk was especially bad at this, compared to Karcher or others. I notified my objections to Nilfisk HQ and, after 4 months of insisting, finally got a new machine (the C110 cannot be serviced, ever, it is a sealed unit!!!!!)

So, although I finally got a new machine, I am unpleasantly surprised by the customer-unfriendly guarantee of Nilfisk.

Value For Money

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Mevernon's Comment

Written on: 12/11/2015

Thank you for that. I called Cleanstore for advice about which to buy and was told that they are "not supposed to be used more than once per week". Incredible! !!!!!!If they have such a limited lifespan surely it should say so in very large letters on the box.
I'll buy the cheapest I can find from a reputable company like John Lewis who will honour their own 2 year warranty. Probably a Karcher K2.

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