O2 broadband - www.o2.co.uk Review

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O2 broadband - www.o2.co.uk
★★★☆☆
3.0
From 362 reviews
51.0% of users recommend this

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Guest's review of O2 broadband - www.o2.co.uk

“O2 Are Useless and should be avoided at all costs ”

★☆☆☆☆

written by on 22/09/2010

O2 Are Useless and should be avoided at all costs



Been without broadband for over 24 days now,when trying to do a simple line change of DSL in the same house from O2. Call Centre - 0800 230 0202 painful...long wait, no one can actually do anything. Lead advisors don't call back and just want to get you off the phone. Unable to get anyone in authority to own case and O2 just want you off the phone. No returned calls.



So 24 days on -the system says "in progres" and there is no progress.



Spoken to 4 different people, 40-50 mins each time......best response was "we don't have a button on out screen to do this"



Stay with BT or Virgin is my advice - avoid O2

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Xbobx's Comment

Written on: 09/10/2010

BT or Virgin you must be joking customer service is terrible

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