written by on 20/09/2010
I bought a kitchen from these cowboys back in 2008 and got all the problems that they are famous for. Customer services would not respond so i used different names and relatives addresses to have one of their kitchen designers come out so that i could waste their time. I would just see how long i could keep them in the kitchen before agreeing to buy a really expensive kitchen. I would then slap my credit card on the table and tell them to take the deposit out of that. They always declined but then i would ask to talk to the manager to see if i could pay by card as i was a litle short of cash. The rep would then ring the manager and put me on and i would say its me again where are my missing parts. I done this a few times before they decided i was wasting too much of their time and sent me everything i asked for. A few weeks later i got a call from rocksolidkitchens to say that my delivery would be with me later that evening. Somehow they had made a mistake and were sending an expensive kitchen down from Manchester to London even though i had not paid a deposit. I let them get all the way here before i told them that i diddnt order it. They ask you to email your complaint then just ignore you. I wouldnt buy a handle from them again.
As rated by our community of reviewers
Themaninthevan2001's Comment
Written on: 20/09/2010
they sound like really Bad cowboys, hope things are okay now
Discokings0's Comment
Written on: 21/09/2010
I had the kitchen fitted but had to finish it myself when i eventually got all the missing bits. I would not have got them had i not wasted their reps time over and over again. One of the managers told me to get a life. I told him that messing rocksolidkitchens about was my new hobby and i was going to see how long i could keep a rep in the kitchen trying to sell a kitchen to me.