Fish On The Green, Bearsted Review

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★★★★☆
4.2
76.0% of users recommend this
  • Quality of service

  • Quality of food

  • Value For Money

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banta's review of Fish On The Green, Bearsted

“We visited here the first time a few weeks ago and...”

★☆☆☆☆

written by banta on 18/09/2010

We visited here the first time a few weeks ago and were very impressed with the quality of the food, the prices, the friendly & helpful service and the menu. So much so that we thought we had discovered our new favourite restaurant!

Sadly, though, on returning this evening (we couldn't get booked in again before now!) the same standards weren't maintained. On the good side the dover sole were of excellent quality as were the vegetables and coffee.

We both had dover sole and asked for it to be grilled without the sauce. One on the bone and one off. The one off the bone was fine. The one on the bone (mine) was swimming in an excessive amount of butter. Not wanting to ruin the meal I didn't mention this until we had finished (the plate still had a huge amount of butter on it so it was plain to see) and I was told to say next time if we didn't want butter. However, this was a bit lame as on our first visit we had both had lemon sole (grilled again - without the sauce) and there was not a hint of butter in sight! To add to this, a woman sitting near to us also had the sole - again no butter to be seen!

So, it would seem that you have to state clearly what you don't want with your meal even if there is no mention of its inclusion and you have said that you just want something grilled without the accompanying sauce (whatever that may be). The assumption that we would be returning was a little arrogant, I thought, and free coffee a little insulting as "compensation" for ruining the second highest price fish on the menu (a few pence short of £26 each).

Sadly, Fish on the Green, your lack of consistency and customer service let you down which is unfortunate considering such a great first visit. I doubt that we will be visiting again.

  • Seafood

    Food Type

  • £5-10

    Average cost per head

  • Several times a month

    How often do you eat here?

  • Intimate

    Atmosphere

  • Quality of service

  • Quality of food

  • Value For Money

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Banta's Response to banta's Review

Written on: 09/10/2010

Update:
<br/>I thought we should eat a little humble pie and give the Fish on the Green a second chance after all, so we returned...
<br/>We ordered the same as before and received an apology for last time. We then enjoyed a beautifully cooked meal without faults and with friendly, polite service.
<br/>Then, to our surprise, when we were about to pay, we were told that the meal was on the house as an apology for last time because they hadn't realised until afterwards just how upset we were about it. Well, we were both astounded - we hadn't expected that at all.
<br/>Now, I don't know if they read the reviews on here or if they had just thought about it afterwards - but either way, 10/10 for having your finger on the pulse and for Customer Service! Well done, Fish on the Green - you're back in at number 1 - our favourite place to eat again:-)

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