T Shirt Subway - www.tshirtsubway.com Review

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T Shirt Subway - www.tshirtsubway.com
★★★☆☆
3.4
From 82 reviews
60.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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darrenaj1970's review of T Shirt Subway - www.tshirtsubway.com

“The t shirts arrived quicker than expected and...”

★★★★★

written by darrenaj1970 on 10/09/2010

The t shirts arrived quicker than expected and extremely high quality will dfeinitely purchase again. The site itself looks fantastic and there's a lot more interaction than most t shirt sites. Thumbs up in whole although the usual info has to be put in boxes before can order but that seems norm now with any online order

  • £30

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Laurasawyer's Response to darrenaj1970's Review

Written on: 10/02/2011

I found this review not helpful because...
<br/>I ordered a shirt from this company over two months ago. THe customer service person - <name removed> - who has corresponded with me seems very helpful and eager to please, however I have not received the merchandise. He says he'll send me a tracking number, then he doesn't. He says he's sent out another replacement shirt, it never arrives either. I start to think I'm being scammed, so I look online for reviews to see if others have had good positive transactions, and lo and behold, the ONLY review i find is written COINCIDENTALLY by someone named <name removed>. Beware. (If I receive my t-shirt OR a refund I'll be sure to post back).

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T Shirt Subway's Response to darrenaj1970's Review

Written on: 18/03/2011

Hi Laura and Sue, it's Steve here from T Shirt Subway. I'm the customer service manager for T Shirt Subway. Could you let me know if the issues you have had have been resolved?
<br/>
<br/>You can post here or contact me at [email protected]. Given we send items to 1000's customers per week on occassion things can go wrong but if you would like to explain the situation i'll do my best to resolve it.
<br/>
<br/>Please address emails Steve Ives Customer Service Manager and I'll make sure whatever went wrong is corrected

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Suenak's Response to darrenaj1970's Review

Written on: 18/02/2011

To Laura Sawyer and anyone else who is interested.
<br/>
<br/>The T shirt I ordered on 13th December 2010 has still not arrived. Despite numerous emails and them saying they have now sent out 2 T shirts I still haven't received anything. I requested that they make a refund to my card, which they said they would do, after about a week of waiting I contacted them again, they said they had been trying to refund but the card had expired, which is true, so I gave them the new card details, that was last weekend, still no refund on my card. Anyway, am going to go for chargeback as soon as possible, the whole thing has been a total joke...so glad I found this site, and just amazed that they are writing their own reviews

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