written by on 27/08/2010
I have traveled quite a few times with Malev and have noticed that the level of service is lacking compared to other airlines from the region (for instance CSA, the Czech alternative, which is superb, even in economy). My last trip, literally, ever, on Malev was the absolute worst on any airline ever. This happened during the volcanic eruption which explains why the plane did not leave, but that's not what's wrong with Malev. What's wrong is that they make promises they don't intent to keep and break the law.
I was supposed to transfer in Budapest, but only the inbound flight was flown. Knowing about the problems in air travel at the time, I specifically asked the personnel of Malev if they would provide accommodation and reroute me in case there was no connecting flight. They said they would, this is also their legal obligation in the EU. Of course they didn't. Instead I was thrown out into the night of Eastern Europe with no local money and no reservations on any form of transport or to a hotel. All attempts to contact Malev were futile, they would not answer phones, and - would you believe! - they have no offices to visit. Anywhere. At all.
To anyone considering travelling Malev: I would not risk it. Pay the little extra of 20 or so euros to get the next best offer. It's worth it if something goes wrong. You'll want an airline that abides by the law.
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