Happy Smile UK www.happysmileuk.com Review

★★★★☆
4.0
From 26 reviews
77.0% of users recommend this

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mcw5's review of Happy Smile UK www.happysmileuk.com

“I ordered 2 items they sent me one. Months and months...”

★☆☆☆☆

written by mcw5 on 05/08/2010

I ordered 2 items they sent me one. Months and months later after numerous phone calls letters and emails to which they did not reply to, I eventually got my refund from my credit card company and office of fair trading got no response from them either. I would not recommend them due to my experience with them.

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Happysmileuk's Response to mcw5's Review

Written on: 20/08/2010

<br/>In defence to this review from HappySmileUK.com
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<br/>This customer claims to of not had goods sent and this could be due to a lost in post item by royal mail or the customer failed to contact our customer services department.
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<br/>We find this review very harsh as our customer care team works around the clock up until 11pm each night and we have never let any customer down.
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<br/>Happy Smile is considered the only safe way to buy official dental products online at great prices. Happy Smile deals with hundreds of dental orders every week and every single customer is looked after to the highest standards.
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<br/>Happysmileuk.com has been online since 2003 trading for 7 long years online and we have excellent reviews with lots of happy smile customers, all orders are sent by Royal Mail and as the other review stated sometimes Royal Mail can let the public down but this is not the fault of our respectable dental company, it seems some people are just to quick to judge and this is very unfair.
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<br/>We urge the customer to call us if they have had a lost in post so it can be re-sent.
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<br/>Happy Smile offers a fantastic service to the general public and great on price too and has saved the public thousands of pounds on teeth whitening products. Our Polanight prices are really discounted.
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<br/>We thank the customer for the comment but as you can appreciate Royal Mail is not always that reliable this is no way Happy Smiles fault and if a customer did not get the product then we offer to send the goods free of charge again and replace them.
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<br/>We only have happy customers here at Happy Smile, so get intouch as we care about customers.
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<br/>We would not reply to reviews if we were not a caring professional company.
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<br/>Thank you
<br/>HappySmileUK.com
<br/>Customer Services

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