written by on 27/07/2010
Absolute useless... Waste of time and money!! DO NOT USE!
We travelled as a family, group of 7 in April and were stranded in America for an extra 10 days due to the Volcanic ash cloud and we were told we could claim for this
On arrival back to the UK we claimed and were told £25 per day per person could be claimed, 7days later we chased and they declined this saying they need boarding passes. We sent these and chased 5 days later and they said they needed a letter from the airline... sent this and chased 7days later to find they need another letter, sent this and are still chasing to this day - 4 months on!!
They aren't willing to compensate anyone terrible company!
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