Expedia - www.expedia.com Review

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Expedia - www.expedia.com
★☆☆☆☆
1.2
8.0% of users recommend this

Guest's review of Expedia - www.expedia.com

“The customer service is absolutely appauling and lying...”

★☆☆☆☆

written by on 22/07/2010

The customer service is absolutely appauling and lying is a common practice as is keeping you waiting on the phone for ages (in a hope that you'll give up and go away?). Their website had glitches due to which their confirmation e-mail stated a return date different to the one i booked for! When I phoned to change the date next day they held me on the phone for 1 hour resulting in a promise to sort it next day. The following day nobody called back and after being kept on the phone for another 2 hours (!) they said the tickets are not changeable (despite it saying they are in the terms and conditions, which we faxed to them the day before as they 'could not see it on the system'). In the end we had to book a hotel for 1 night extra and to add to the insult Expedia e-mailed me to say they would be happy to assist with that booking, too. Somehow, I don't think so...

  • Value For Money

  • Yes

    Have you booked through this tour operator before?

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