The Orange Shop Review

Guest's Comment

Written on: 26/07/2011

Hello,
I recently visited your store to purchase a new phone in Cribbs Causway in Bristol, before i before my purchase i enquired if i had to top up my phone to buy a new handset as i had already topped up my credit recently, i was informed by the assistant that i had to top up regardless, however i needed the phone quickly so decided to buy the new handset which was a sony erricson experia X8 and £119.99, after waiting quite a while the assistant came back to inform me that the phone i had chosen was not in stock, and this may i add was not the first time i have asked for a phone that was out of stock, after feeling disappointed i left the shop, i visited the "phones 4 u" shop that is situated directly opposite, i was told by the assistant that the phone was in stock and that i may not have to pay for a top up if i had credit on my phone, and literally 5 minutes later i walked out of the shop with my new phone, i paid £79.99 for it and was very happy with the service and advice i had received, i therefore feel very disappointed with the service that orange provide, i have been an Orange customer for well over 10 years, but feel let down by very poor service and advice, also Orange obviously are not looking after their customers, and don't really care whether they sell them a phone and indeed go somewhere else to buy one, summing up i am so pleased that the phone i wanted in your shop was out of stock as i bought the phone £40 cheaper in "phones 4 u".