Focus DIY Review

I would not recommend ordering anything from Focus. I ordered my laminate worktops from Focus around two months ago. Around three nights before due deliver date, I had a phone call from the store informing me that the worktops they ordered in for me were damaged. Therefore, I had to wait another two weeks until new ones came in. Two weeks later and no phone call. I phoned them to be informed that the worktops had come in (why nobody phoned me I don't know)and that delivery would take place. Sure enough they arrived and I checked them off as best as I could (they were wrapped for protection obviously). Anyway, a few weeks later I installed one of them in the kitchen and had it cut for the sink etc. Only after did I notice a flaw (dent) on the surface of the worktop (it's not very noticeable but it's still there). I phoned up Focus to explain that it was either a manufacturing flaw or was bashed during delivery because I had taken extra care installing it. I didn't want it changed because of the effort involved but was at least expecting a refund of the delivery charge. I don't know why companies insist on charging people for delivery and take no responsibility when it comes to ensuring customer satisfaction the minute it leaves their warehouse. I'm not getting anywhere with them at the minute but wish me luck!