written by on 02/07/2010
Tried to move from one bank to A&L as thought they would offer me a better service. Evenif this may have been true financially, eventually, I chose to cancel the whole thing a few days after the deal was done because I soon realised it was almost impossible to get in contact with a real person. When I did finally get to speak to someone they sounded like they had heard this complaint a thousand times before and were tired of it. I felt sorry for them. And decided to cancel the whole thing. I was afraid for them to be in charge of my money. Completely USELESS, I am so relieved I got out before I got in. I would have liked to know timescales/processes before I tried to apply, it makes it sound so simple but it is everything but. The product was Alliance and Leicester Premier Current Account Switching Service.