Beach Collection www.beachcollection.co.uk Review

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Beach Collection www.beachcollection.co.uk
★★★☆☆
2.9
48.0% of users recommend this

Guest's review of Beach Collection www.beachcollection.co.uk

“Please avoid booking with this company. From our...”

★☆☆☆☆

written by on 27/06/2010

Please avoid booking with this company. From our experience they have very poor business practices and the staff are rude and incompetent.

We were affected by the volcanic ash, and were unable to fly to Mexico. Hoiday Collection were impossible to deal with, staff were rude and incompetent, lying to us on several occasions.

Holiday collection initially refused to give us a refund. We contacted flight and hotel suppliers who confirmed to us that they had refunded Holiday Collection in full for our cancelled holiday, however Holiday Collection refused to pass on this refund - saying they had no liability due to their terms and conditions (which clearly stated they DID have liability!)

So Holiday Collection were nearly three thousand pound in profit out of our misfortune.

After involvement from Trading Standards and under the threat of legal action, they have since refunded us... however we are left with a huge phone bill, postal costs and two months of frustration and worry!

Please avoid the 'Collection' group at all costs. I tried to submit the review with no stars as one star is too many.

  • Value For Money

  • Yes

    Have you booked through this tour operator before?

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