Potty Patrick www.pottypatrick.co.uk Review

Potty Patrick www.pottypatrick.co.uk
★★★★☆
4.4
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Guest's review of Potty Patrick www.pottypatrick.co.uk

“Potty Patrick the childrens entertainer cancelled 12...”

★☆☆☆☆

written by on 19/06/2010

Potty Patrick the childrens entertainer cancelled 12 days prior to my daughters birthday party. Very disappointed. Apparently double booked himself, but failed to document the other party and only realised his mistake when the other party contacted him because she hadn't recieved confirmation. A little suspect considering he called 2 days before to see if I would move the party times. Highly unprofessional. Would not recommend

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Potty Patrick's Comment

Written on: 27/07/2010

I understand the disappointment of this reviewer but due to my human error I was double booked and felt unable to let down the previous booker who had confirmed some three months previous.I was in a difficult position and really hated to let this reviewer down whose booking had only recently been confirmed. I rang, e-mailed, texted and apologised straight away and offered to find another entertainer, in fact I had managed to have some one lined up to replace me. The reviewer did not get back to me (understandably in the circumstances) so I could not make amends.
<br/>I have now improved my booking system to ensure this cannot happen.
<br/>It was a genuine mistake and I can supply the other bookers details.
<br/> I must respond to the suggestion that my asking to change the party times (by 30 minutes) was a "little suspect" there was nothing underhand in this, in fact I was offered other bookings which would have been financially better for me but I would never cancel a booking for financial reasons.
<br/>
<br/>I hope that other people are aware that things do go wrong from time to
<br/>time, I myself have had cancellations when mothers realise that another
<br/>child has a party on the same day or a child is ill - so it works both
<br/>ways.
<br/>
<br/>I try my absolute best to ensure that my clients and their children are satisfied and happy. Potty Patrick

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Genmil's Comment

Written on: 27/07/2010

I found this review not helpful because it was not reviewing Potty Patrick's entertainment skills and was judging him due to a human error. I have used him for two of my daughter's parties and he has entertained at my daughter's friend's parties and we have no complaints and the children love him ! I have always found him to be very reliable and professional.

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