Lufthansa Review

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Lufthansa
★★☆☆☆
2.2
35.0% of users recommend this
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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Guest's review of Lufthansa

LUFTHANSA NIGHTMARE, ”

★☆☆☆☆

written by on 08/06/2010

LUFTHANSA NIGHTMARE,



Travelled in Dec 09 from London to Sao Paulo via Frankfurt with wife and 4 year old son. On the fight there double booked our seats and allocated my son's seat opposite side of plane. Had to wait an hour for everyone to board and another 40 minutes standing on the plane until we were given seats. Lost bags for 7 days when we got there. Way back they allocated my 4 old son a seat by himself again on both connecting flights. To make matters worse they still owe us £1000 refund that is outstanding for 6 months now. No tel number for them. Can only communicate by email which they choose to ignore. Now going to a small claims court.....

  • 12/2009

    Flight Date

  • Heathrow, London - Sao Paulo, Brasil

    Flight From - To

  • Premium Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Yes

    Is Food Included?

  • Quality of food

  • Yes

    Are Drinks Included?

  • Long Haul

    Flight Length

  • Value For Money

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