Holiday Inn Express, Southampton Review

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From 3 reviews
33.0% of users recommend this

joem1619's review of Holiday Inn Express, Southampton

“I booked a stay and cruise package here for 35 nights...”


written by joem1619 on 31/05/2010

I booked a stay and cruise package here for 35 nights and agreed a price of £3.50 a night.Unfortunately my cruise was cut short due to a family bereavment .I was astonished to find that they refused to refund the unused weeks of prepaid parking. I complained as high as the Group Legal Chief who just lied and misrepresented every aspect of the contract.Every time I presented evidence of what they agreed to supply they twisted it round.

Customer Service of this Company is appalling which is a shame because the Hotel itself was clean and comfortable.

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