Suva, Townhouse Apartment Hotel Review

Click here if this is your business
1.8 / 5
From 2 reviews
50% of users recommend this
Click here if this is your business
  • Value For Money

Guest's review of Suva, Townhouse Apartment Hotel


“i give this place a zero for everything based on the...”

Written on: 25/05/2010

i give this place a zero for everything based on the level on customer serivce experienced. I had booked a room here for 4 days well in advance and had called several times to confirm that my booking was in place. The day i was meant to check in, i was running a little late, so i called TWICE to let the staff know i would be checking in late and was assured that that would be fine and that they would hold my room. When i got there, i was told by an extremely rude lady that they didnt have my booking and i later found out that they sold my room to a walk in guest DESPITE having called to let them know i would checking in late. Im sure you can appreciate my fury at finding this out, being a female, alone in a strange city, late at night, in the rain, without somewhere to stay. To add insult to injury, the lady at reception didnt offer a solution or try and resolve the matter and i was left to find somewhere else to stay..I would definitely not stay here and would advise any one to keep away from this place. It may be cheap but that i believe is due to the lact of service above anything else.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0