Blacks www.blacks.co.uk Review

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Blacks www.blacks.co.uk
★☆☆☆☆
1.1
From 44 reviews
2.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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astratow's review of Blacks www.blacks.co.uk

“It was best deal in the market at the time, but it has...”

★★☆☆☆

written by astratow on 16/05/2010

It was best deal in the market at the time, but it has been delayed. I ordered stuff with Next day delivery service, nobody bodered to tell me it wont be next day. I phoned up customer service, lady on other end apologised and offered to cancel Next day delivery charge, but it has never happened. Customer service is only open until afternoon, nobody replies on Your online questions.

I would say - there is some good deals, but shop customer service is next to zero. They recommend to write message online and You can wait weeks and months without having an answer. Number to customer service is hidden, You call line where they suppose to collect orders and after choosing option to speak to somebody You will receive other number. You call them, wait a lot, because all lines are busy, getting there, solve the problem and You are still where You were...

  • 80

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Gumgumtree's Response to astratow's Review

Written on: 11/09/2010

I found this review not helpful because...
<br/>it was totally based around the service rather than the product

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Astratow's Response to astratow's Review

Written on: 22/10/2010

Yes, it is about service, because this is review of the shop, not product. But if You want to know about product, it's Berghaus C70 rucksack and it works ok. It should be better designed - when You try tu use full capacity, You cannot close it, because covers straps are too short. Apart of this - very comfortable and durable so far, although it missed main test, because it hasnt arrive on time.
<br/>

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