The Orange Shop Review

Just experienced the most dreadful customer care in the upper mall Orange shop in Meadowhall. Went in because I had a problem with my daughter's mobile, which I bought her for last Christmas. Was in the shop 35 mins before a member of staff even had time to speak to me. Was already pretty fed up by then. The woman just said I needed to call customer services - she dialled them on a phone, but I got cut off because they were all busy - 'call back later' - and the woman who was 'serving me' had vanished off back to the other Orange store. Eventually got a very brief explanation of what the problem had been from another member of staff in store - took about 2 mins, by which time I had been in there 50 Mins. The woman behind me, who was waiting as long as me, was disabled and leaning on a stick the whole time she was waiting. They didn't even offer her a chair! Strikes me all Orange are interested in is flogging phones to new customers and have zero interest in supporting the customers they already have.