John Lewis www.johnlewis.com Review

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★★☆☆☆
2.4 / 5
35% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of John Lewis www.johnlewis.com

★★★★★

“Purchased Panasonic DVD recorder. Intermittent problem...”

Written on: 12/04/2010

Purchased Panasonic DVD recorder. Intermittent problem where it would switch itself on and take over the TV channel being watched. (A minor but irritating fault). Returned to store on a couple of occasions for repair. Problem still persisted so offered full cash refund. Such good service bought a new DVD recorder whilst still in the store. Very helpful staff, took immediate responsibility for sorting out the problem (none of the "you need to/it would be quicker to contact the manufacturer etc.) and recognised and acted when the problem had been going on long enough. Excellent customer service.

  • DVD Recorder (£120)

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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