Net-A-Porter www.net-a-porter.com Review

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★★☆☆☆
2.2 / 5
28% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Net-A-Porter www.net-a-porter.com

★☆☆☆☆

“I bought a dress online and returned it the same day...”

Written on: 07/04/2010

I bought a dress online and returned it the same day it arrived. Two weeks later they sent me the dress back with a letter stating it was "obviously worn" and I could not return it. Upon inspection, the dress had a stain on the back, which was obviously not something I caused as I did not wear it. When I called customer service, they again accused me of wearing the dress and returning it. The customer service department was terrible. I finally had to call my credit card company to dispute the charge. I will NEVER shop with them again. It is just not worth the risk...

  • dress $600

    Goods purchased & cost

  • On time

    Delivery

  • Value For Money

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