Laptops Direct www.laptopsdirect.co.uk Review

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★★★☆☆
3.0
56.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of Laptops Direct www.laptopsdirect.co.uk

“I chose Laptops Direct as they were the only supplier...”

★★★★☆

written by on 26/03/2010

I chose Laptops Direct as they were the only supplier that had the exact make and model laptop I wanted in stock (Samsung R780 core i5 model). Despite some of the negative reviews I had read RE: unreliable delivery etc, I still decided to go with them.

I ordered the laptop (via phone) on a Thursday at about 11.30am, choosing next day delivery at £15.00. It is now 11.30am on Friday and my laptop is here - correct model, correct parts, everything as it should be! The laptop didn't come with any system disks, so I rang customer services and they informed me that the manufacturer does not send these out, but the lady on the phone emailed me step by step instructions on what to do in the event I needed to do a restore (the manufacturer has software pre-installed that does not require disks).



My only gripe was the cost of the delivery and the card handling charge, which lumped an extra £25 to my order, but as they delivered well on time, I suppose at least it wasn't wasted money. The card handling charge was quite a lot I thought as well, and it wasn't clearly mentioned on the website, so I think they should make that clearer.



Overall though, no complaints!

  • £800.00

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Value For Money

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