written by Rolly99 on 25/03/2010
We wanted to check if a couple of existing medical conditions would be covered. We got a real 'runaround' M&S fistly would not answer the question saying that we had to go directly to AXA (the underwriter) and ask them. At AXA after speaking to several people they just referred us back to M&S who promptly just completely refused cover without offering additional premium etc. "If the condition is not on their list it's not covered" - not what is said in the brochure.
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