Gatwick, ACE Meet & Greet Review

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3.2 / 5
54% of users recommend this
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Guest's review of Gatwick, ACE Meet and Greet

“Please avoid this firm as my experience was beyond...”

Written on: 12/03/2010

Please avoid this firm as my experience was beyond poor. They basically don't keep to what the service that they apparently offer. I was kept waiting nearly 20 minutes for them to pick the car up and there is no parking or waiting at Gatwick, you can get a camera ticket for waiting. On my return I had to wait nearly an hour from the moment I called and they state a 15-20 minute waiting time for my car. I had a sick baby, I spoke to 3 people, all of which promised to call back for an update but they didn't. In addition they added over 80 miles to the car's mileage and I was told two different reasons for this. I called the headoffice the next day and was encountered by surprising rudeness and would take no liability for anything although they admitted the car should not have any additional mileage, yet they would do nothing about this. You get a different view depending on who you speak to at the this firm. They are not the cheapest and offer the worst customer service, please please avoid. It was very stressful dealing with Ace parking

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