written by on 26/02/2010
Signed up to 2Mb service and connects between 0.1 and 0.4Mb on average. Best result i got was 1Mb once only and my connection is always either excellent or very good. Rang up on numerous occasions and they refused to help me at all. Sent me same model and same problem. Was told that thats the speed it runs at and not faulty. Spoke to manager who had the authority to send me a newer more powerful dongle to achieve service i pay for but wasn't interested. Had option to cancel but pay remainder of contract. Once they have you they could not care less. Wasn't trying it on just wanted a service somewhere near what was advertised. I am that annoyed will be cancelling phone contract when that runs out as well. All of this to a business customer paying £75 a month. STAY AWAY!!!