Net-A-Porter www.net-a-porter.com Review

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★★☆☆☆
2.2 / 5
28% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Net-A-Porter www.net-a-porter.com

★☆☆☆☆

“Disappointing experience given the purchase amount. ...”

Written on: 19/02/2010

Disappointing experience given the purchase amount. Took 2 days to receive an answer to my query regarding size of dress - then given a standard reply that did not really help. Given a 2 hour time slot for item to be delivered but then told it would be 1 hour late. Dress finally arrived (nicely wrapped) but, not surprisingly, size wrong. Returns process straightforward but told it may take up to 2 weeks to get money back. Would not accept this service from Bond Street boutique or department store so not willing to accept it from an online retailer.

  • dress approx £600

    Goods purchased & cost

  • On time

    Delivery

  • Quality of website

  • Value For Money

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