Baxi Duo-Tec Combi Gas Boiler 24 HE Review

★★☆☆☆
1.7
From 9 reviews
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Guest's review of Baxi Duo-Tec Combi Gas Boiler 24 HE

“HEALTH WARNING STAY CLEAR OF Baxi duotec 28 terrible...”

★☆☆☆☆

written by on 02/02/2010

HEALTH WARNING STAY CLEAR OF Baxi duotec 28 terrible boiler, only been fitted 7 months now second call out which is not acceptable. Always goes wrong when most needed no hot water heating. Rang baxi customer services on tuesday morning they will not get anyone out till thursday in early febuary that is with a two year old at home. I do not know how which? voted this heap of junk as boiler of the year. I had a vailant combi boiler prior to this it was excellent and was over ten years old and past it,s sell by date was given this rubbish via warmfront grant as this was the only option and for a condensing boiler it is noisy too when it works and raised this with the engineer who said it was normal and i have seen boilers from other manufacturers in friends and families houses which you do not notice are on but this thing always makes it self heard. I recomend go for Vailant or worcester bosch which i initially requested but this thing about Which? best boiler kept coming up i personally am not happy with this product at all but then again maybe it was a friday afternoon job as they say with unreliable products but i wish i stuck with proven brands as i was doubtful when this boiler was hung on the wall and was fired up.

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Originalmush's Comment

Written on: 25/03/2010

I found this review very helpful because I too have struggled with the hot water aspect of the Baxi comi system. I bought Home Serve insurance and had a high number of call outs and terminated my contract with Homeserve when premiums went over £300 pa. I am believed it was the our local service engineer who could not sort the problem and asked for a Baxi registered engineer- it made no difference!
<br/>It does concern me that now when I have no insurance only one CH engineer locally would go near my Combi boiler because they say it is 'rubbish', and parts are expensive as they are brought in from Italy.My boiler is 10 yaers old. Yet neither Homeserve nor the Baxi engineer would comment.Apparently Baxi scrapped my design for one without the flow switches which are the source of the problem- ie they keep going! My local engineer refers to a replacemnt diaphragm system although I am not sure I know what he is talking about!
<br/>I am really relieved I am not alone with my Combei Baxi but I am still annoyed that I am stuck with a dud!
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