written by on 25/01/2010
I'm sorry Alliance and Leicester have the worst service I have come across.
It took 4 months to transfer my ISA to them, despite multiple chasings. Which therefore made a mockery of their increased (temporary rate, note it went down to 0.88% after 1 year)
You cannot close your account in branch
You cannot close it online
So you have to phone. Transferred from department to department to fax machine until you finally get the "unhelpful dept".
Ask you every question under the known sun. I think inside leg measurement was the only one they missed off. But in the end they decided because I couldn't give them my opening balance. I'm sorry I a)can't remember that long ago and b)didn't have the paper work with me. Refused to help, refused to put me through to someone else.
When I close this account A&L will not see 1p of my money again.
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