Chums Review

Click here if this is your business
1.5 / 5
11% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Chums


“I don't know how to put the rating as 0.5 but I would...”

Written on: 13/01/2010

I don't know how to put the rating as 0.5 but I would put it at even less than that.

I placed an order on 17th Dec, recieved an email comfirming my order and stating the items were in stock and would be recieved in the next 7 to 10 days. The money was taken from my account on 18th Dec.

6th Jan - Phoned the company to ask where my order was. I couldn't get through. When i called the automatic system stated the call would be answered within 3 min, and being charged at 10p per min. After 10 min, I was still waiting and then another automatica message told me the message box I was trying to reach was full and if I wanted to speak to some one to carry on holding. So I did and after a further 5min the call went dead and I had to start all over again. Luckily I was calling from work and it was not my expense but this happened a further 3 times.

13th Jan - tried to call again. This time I called early in the morning with the hope of getting through and I did. The gentleman I spoke to was very polite and after taking my details told me my items had been waiting to come into stock and they had been dispatched yesterday. Personally I don't believe him, but I would be happy to be proved wrong. My account for them online, shows the order is still marked as 'in progress' and not 'dispatched'. I didn't even get an apology for the delay.

I asked what to do if they don't arrive in the next 10 days and I've been told to call them back.

Lets wait and see!

  • £30

    Goods purchased & cost

  • Still waiting


  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0