Motorwell Citroen, Yeovil Review

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★★☆☆☆
2.4
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Guest's review of Motorwell Citroen, Yeovil

“My wife bought a new Citroen C1 from them in 2007 and...”

★☆☆☆☆

written by on 19/12/2009

My wife bought a new Citroen C1 from them in 2007 and had it serviced there strictly according to Citroen's service schedule. However, the day after the last service I drove the car myself, and heard something obviously wrong with the clutch on the car. The engineer had not noticed this despite having 'test driven' the car. This indicated to me that the service had not been carried out correctly, and when Motorwell asked for £602 to put the problem right I was not amused. Even less so as the car is still under warranty. It has done 50,000 miles, but neither my wife nor I have ever had a clutch replaced in over 30 years of driving. A search on the internet indicates that clutch issues are a big problem with the Citroen C1 and even though it is otherwise a great car, the thought of having to spend £602 every couple of years frightens me! I managed to get the job done by a clutch specialist elsewhere. The cost? Almost half - £325. Take my advice and go elsewhere - the warranty and service at Motorwell Yeovil was very disppointing and they seemed unperturbed when I told them I was taking my custom elsewhere. A rather rotten bunch I'm afraid - promised a lot but failed to deliver when it mattered.

  • Customer service

  • Value For Money

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