Norfolkline - www.norfolkline.com Review

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★★★☆☆
3 / 5
From 3 reviews
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  • Customer service

  • Cleanliness

  • Quality of food /drink available

  • Value For Money

oceaneagle's review of Norfolkline - www.norfolkline.com

★★★★☆

“The efficiency of the service from start to finish...”

Written on: 14/12/2009 by oceaneagle (22 reviews written)

The efficiency of the service from start to finish could not be faulted. Embarkation and disembarkation was remarkably swift and efficient.

The vessels used were the Maersk Delph and the Maersk Dover. Both craft were clean and comfortable but not luxurious. There are adequate toilet facilities and a large semi exposed area for smokers. Sky News TV seemed to be on every bulkhead these can at the Captain's order be switched to forward facing Cameras which travellers will thoroughly enjoy when docking.



Sadly the experience was let down by the appalling standard of food. I cannot emphasise just how bad it was. Suffice it to say that the worst motorway food would be given Michelin 5 stars in comparison. The shop too was very expensive and there were no 'deals'. A 10p cigarette lighter was on sale at 99p.

Norfolk Line are part of Maersk. Who are one of the biggest if not the biggest shipping line in the world.

Would I recommend them? Absolutely yes. For £18 return for 2 people and a car the price is wonderful. Plus of course for those zipping over to buy their Baccy Dunkirk is just a few miles from the border and the small town of Adinkerke in Belgium which is given over almost wholly to Baccy shops.

However if they hope to make up for their low fares by selling food then they need look to their laurels. I did not get to use the Truckers Restaurant and must assume the same low standards apply, if so this is a grave marketing mistake as those people are the backbone of the Cross Channel Ferry Trade. I recall how the now defunct Sally Line were renowned for their grub which encouraged Truckers to use their services even though Ramsgate isn't as easy as Dover to negotiate with a large vehicle.

  • Customer service

  • Value For Money

  • December 2009

    Trip (month/ year)

  • Dover to Dunkirk

    Trip From - To (country or City)

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Jah2010's Response to oceaneagle's Review

Written on: 20/05/2010

Thank goodness, we are not going mad! We have had to use this service several times and agree with your comments. The food was absolutely awful! Their website boasts about the quality of the food onboard - hence our concern that we had just been extremely unlucky every time we travelled with them. Clearly not. Our other major issue is with the cabins. They are dirty and smelly, particularly the bathrooms which stink of stale cigarette smoke and leave you feeling that you might catch something if you touch anything.

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