First Direct Current Account Review

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First Direct Current Account
★★★★☆
3.7
72.0% of users recommend this
  • Ease of use

  • Customer Service

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Guest's review of First Direct Current Account

“Good: ”

★★★★★

written by on 16/11/2009

Good:

- extremely responsive both by telephone & internet; haven't dropped the ball yet in the >10 years I've been with them.

- UK call centre with operatives who have the authority to make decisions on the spot rather than start the call centre pass the parcel game. Only been transferred twice and both times got an answer from the person I was transferred to.

- pretty intuitive internet banking website (& I'm not the most patient of people)



Bad: account monthly charging policy (fortunately this hasn't caught me)



First account with FirstDirect was opened in 1991. Had the unusual (& never repeated since) customer experience of getting a >11k car loan from cold in about 10 minutes by phone from Dubai in 1992 from cold, by the original person who answered my call, with no faffing around!



Was forced to leave them in 1995 by NatWorst (as a condition of their MBA loan to me)



Been back with FirstDirect since 2003 as soon as I paid my loan off and haven't had any regrets since.



Have also recommended them to 2 friends who have been with them since 2004 and they're also (thankfully) very happy with them.

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