Neff B1442 Stainless Steel Electric Single Oven Review

Very fustrated with the Neff 1442, I have had the same bulb fail inside the oven twice, the first under guarantee was replaced by the engineer who smashed the lens and replaced both the bulb and lens. Now the cooker is out of the guarantee the bulb has failed again and I cannot removed the lens. The only offer is a £80 call out charge plus replacement costs which is just not good enough for a company such as Neff. In my opinion this is a design fault with the Neff 1442