written by on 11/09/2009
I have been an Egg customer for nine years. The bank was bought out by Citi Bank who changed all the agreements without consultation, imposed new guidelines that don't make sense, and took decision making power away from front line staff. Result: Credit limits dropped without notification, cards suspended, savings rate dropped to zero. Not just a bad service from a bank, but actually the worst service I've ever recieved from any company. Almost any other bank is a better option.
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