Dobbies Garden Centres Online www.dobbies.co.uk Review

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★★☆☆☆
2.0
From 19 reviews
26.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of Dobbies Garden Centres Online www.dobbies.co.uk

“Ordered a bird table and some feeders, nuts etc. in...”

★☆☆☆☆

written by on 20/08/2009

Ordered a bird table and some feeders, nuts etc. in Dobbies Garden Centres August online sale. Half the order arrived (one bag of seeds had burst and repaired with Sellotape), along with an e-mail saying the rest would be shipped within 2-3 days. After a week I e-mailed to find out what was happening. I was told the missing items were being sourced and I would be contacted again. Another week and another e-mail and finally the pickers e-mailed to say the missing items were out of stock and I would receive a refund (for which I'm still waiting). Interestingly they are refunding me for something that actually did arrive. Very poor co-ordination, non-existent customer service, and overall very bad experience. I will never use them again, no matter how good the things look on the website.

  • Bird tables and accessories, £45

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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